trainings, lead generation and more, powered by GenAI
Designed to serve all stakeholders
BinaryX takes all customer calls and processes them to give everyone in the organization the information they need to deliver the most positive impact on customer interactions
Agents - Empowered and motivated
Performance & Pay – crystal clear at all times
Performance scoring
Scoring across empathy, expertise, sales skills, and other metrics set by managers.
Incentive tracking
Live tracking of their performance within a personalized incentive scheme, fostering constant motivation.
Coaching on improvement areas
Scores & unfollowed guidelines are used to create personalized coaching material.
Guidelines compliance checks
All call handlings are compared against the provided guidelines, alerting the agent when not followed.
Managers - In control of the performance
Feel in control of every interaction within your team – know when certain topics are mentioned, when lines are crossed and who are your MVPs
Performance reports on anything
Track specific issues, sales pitches from agents, out-of-guidelines interactions, etc.
Build and track incentives
Easily design incentives on custom variables and track their impact and budget burn rate from a single source
List of calls that require further checks
Get a list of calls that require further attention given the severity of the customer complain or the mishandling of the agent
For the rest of the company
A portal to the customer perception about your product and service
Personalized Reports
Build reports tailored to your department to understand customer painpoints and perception of your product
Leads
Create personalized lists of leads relevant to your department (e.g., people mentioning interest on device plan offers)
Deploy as early as now
Seamless integration
We only need a calls repository and basic metadata from your current platform.
We take care of the rest.
Use Cases
Trusted by leading teams. Learn more from our customers.
Same team, more results
Try now and see tangible results firsthand
2x
Cross-sell rate
+10
Customer NPS
-80%
Legal complains from escalations
-10%
discount rate given in retention
+20%
Save rate
+30%
value preservation by retention agents
Tools
A diverse set of tools to help you bring your business to the next level
Introducing, your new toolbelt for managing your call center operations
Automated detailed categorization
Breakdown your customer behavior into meaningful and actionable insights.
Insights co-analyst
Deep-dive into any findings and get specific case examples instantly, without code, using the AI powered co-analyst.
Import Calls
One true source for all your calls data, import your calls from any source and start analyzing them instantly.
GenAI custom variables
Get answers to any question you have about your customers, and turn them into reports instantly.
Submit your guidelines
AI analyst will use your own success guidelines to get the best results from your data.
Cost managenment
Set budgets and get insights on your spending across teams and departments.
Dynamic Reports
Reports are automatically generated based on your data and the analysis you have done. Create charts, tables, and graphs to visualize your data.
Automated Periodic Analysis
Set up automated analysis to get insights on your newly added calls at regular intervals without the need of manual intervention.
Share Reports
Your agents will get curated reports on their performance, and you can share them with your team.
Unlock your team’s potential
Discover how BinaryX can help elevate agents and maximize efficiency